1. Introduction
BakNode ("we," "us," or "our") operates BASON.AI, the Baknode Autonomous School Operating Network. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our platform, or interact with our services.
We are committed to protecting the privacy of students, teachers, parents, school administrators, and all users of our educational technology platform. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Information You Provide
- Account information such as name, email address, role (student, teacher, parent, administrator), and school affiliation
- Profile and educational data including course enrollment, grades, assignments, and learning progress
- Communications with us, including support requests and feedback
- Demo requests, contact forms, and other information you voluntarily submit
Information Collected Automatically
- Device and browser information, IP address, and operating system
- Usage data such as pages visited, features used, and interaction patterns within the platform
- Cookies and similar technologies to maintain sessions and improve user experience
- AI-generated insights and analytics derived from platform usage to support personalized learning
3. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain the BASON.AI platform
- Deliver personalized learning experiences and AI-powered insights
- Enable communication between students, teachers, parents, and schools
- Process transactions and manage institutional accounts
- Improve our services, develop new features, and conduct research
- Send administrative notices, security alerts, and service updates
- Comply with legal obligations and enforce our terms
4. Student Data & FERPA Compliance
We recognize the special sensitivity of student educational records. When acting on behalf of schools and educational institutions, we process student data in accordance with applicable laws, including the Family Educational Rights and Privacy Act (FERPA) where applicable.
We do not sell student personal information. We use student data solely to provide educational services as directed by the institution, and we implement appropriate safeguards to protect minors' information.
5. Information Sharing
We may share information in the following circumstances:
- With schools and institutions that have authorized access to their users' data
- With service providers who assist in operating our platform, under strict confidentiality agreements
- When required by law, regulation, legal process, or governmental request
- To protect the rights, safety, and security of BakNode, our users, or others
- In connection with a merger, acquisition, or sale of assets, with notice to affected users
We do not sell your personal information to third parties for marketing purposes.
6. Data Security
We implement industry-standard technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, regular security assessments, and employee training. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Institutional customers may request data deletion in accordance with their service agreement.
8. Your Rights & Choices
Depending on your location, you may have the right to access, correct, delete, or export your personal information, restrict processing, or object to certain uses. You may also opt out of non-essential communications. To exercise these rights, contact us at privacy@baknode.com.
9. Cookies
We use cookies and similar technologies to authenticate users, remember preferences, and analyze site traffic. You can control cookies through your browser settings, though disabling certain cookies may affect platform functionality.
10. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
BakNode
Email: privacy@baknode.com